Troubleshooting

Miscellaneous articles on products

If you are unable to download the firmware upgrade...
If you have installed a previous version of the firmware upgrade, you may still need to manually uninstall the old files.  To do this:  Go to Contro...
Thu, 29 Nov, 2018 at 3:27 PM
Nitelog and New iOS 9.0
We have been experiencing some compatibility issues with the new iPhone iOS 9.0 and Nitelog where they will not connect. Our engineers are currently working...
Mon, 21 Sep, 2015 at 11:11 AM
Pressure Spiking
The most common cause of a pressure increasing, beyond what is necessary, is a leak in the system/mask. It may be a leak in the connections to the mask, or ...
Wed, 13 Mar, 2019 at 4:53 PM
What does a Fail 1 mean?
The Fail 1 code means that you are hitting the power button while the motor is still running. It will happen when you hit the middle button repeatedly.  Ple...
Mon, 6 May, 2019 at 11:17 AM
What does a Fail 2 mean?
A Fail 2 message will appear when you are setting your Ramp time and pressure, if you attempt to set your pressure before you set your minutes for the Ramp.
Mon, 6 May, 2019 at 11:22 AM
Is My Pressure Actually Increasing as Prescribed?
To test whether your device pressure is responding as programmed, first be sure the Ramp Feature is not set.  To be certain, look at your Stand-by screen (0...
Wed, 15 May, 2019 at 4:45 PM